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Studio Policy 2020

Please note: In booking any lesson with Music Lessons Australia, you are agreeing to this policy. 

Scheduling

  • Lessons are booked on a weekly or fortnightly basis throughout the school term, your lesson will be scheduled for the same time each week.
  • Lessons are available during the school holidays and attendance is encouraged but optional.
  • Lessons do not run on Public Holidays.

Lessons for the 2020 School Year are will be running through the following dates:

Term 1: 28th January – 9th April
Term 2: 27th April – 3rd July
Term 3: 20th July – 25th September
Term 4: 12th October – 18th December

 

Payments

Trial Lessons:

  • You will be sent an invoice to confirm your trial lesson. The invoice should be settled no later than the day of your scheduled trial.
  • Invoices are to be paid by Direct Bank Debit or Credit Card. All credit card payments incur a 2% transaction fee.
  • There is no obligation to continue lessons with the teachers of Music Lessons Australia after the trial lesson.
  • The cancellation policy outlined below applies to both trial & ongoing lessons.

On-going Lessons:

  • Students are invoiced on a monthly basis by default. If you prefer to be billed on a fortnightly or weekly basis, please let us know. Lessons are prepaid to confirm your time slot.
  • You may pay via Direct Bank Debit or online via credit card.
  • All credit card payments incur a 2% transaction fee.
  • A term consists of 10 lessons.
Cancellations

Student Cancellations

  • If a student wishes to cancel a lesson, please visit: musiclessons.academy/cancellations
    Lessons must be cancelled using the above form. We will go off timestamp of the submitted form to determine whether you’re eligible for a credit or make up lesson.
  • Cancellations made more than 24 hours before the scheduled lesson will be rescheduled or credited.
  • Cancellations made within 24 hours of the scheduled lesson will not be rescheduled or credited.
  • Lesson credits never expire, so you are free to pause lessons and resume at any time.
  • Students with planned absences will not be charged if we are notified of the dates at the beginning of the term.

    Cancellation Of Prepaid Termly Lessons & Refund Policy

  • For pre-booked lessons, canceling a term & requesting a refund will result in a 10% GST service charge, and an additional processing fee of $50 applies.
  • Refunds may be held in credit against your account for future lessons if requested.

Teacher Cancellations

  • If a teacher is unavailable for your scheduled lesson, the lesson will be rescheduled or credited.
  • A substitute teacher may be provided if your regular teacher is unavailable.

If you have any other questions, please email us at musiclessons@customersupport.care