Thank you for shopping on our website – if you are not 100% satisfied with your purchase, we’re here to help.
Customer Support
Customer Support is available 24/7 at musiclessons@customersupport.care
We do our very best to respond to support emails within 24 hours.
Order Cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours as most orders are shipped within 24 hours of ordering
A 14.5% service and processing fee is applied to all cancellations.
Once the packaging and shipping process has started, it can no longer be canceled (please refer to the Returns Policy below)
Returns Policy
Our products can be returned within 15 days of the original purchase of the product.
A non-refundable dollar amount of $29 per order (which covers the initial product packing & handling fee) is applicable and items must be shipped back to the original warehouse your package was sent from (at the cost of the purchaser) if the purchaser is returning for the following reasons:
- Better price found
- Changed mind
- No longer needed
- Ordered wrong item
Your refund will be processed 24-48 hours after receipt of the returned item
Refunds may be held in credit against your account for future purchases if requested or directly refunded via the original mode of payment (ie your credit card or Paypal account)
You can return your product anytime within 15 days for an exchange or refund (not including the product handling & shipping fee) subject to the following conditions.
To be eligible for a return, please ensure:
- The product was purchased within the last 15 days.
- The product is in its original packaging.
- You have the receipt, order confirmation or proof of purchase from this website
- We are unable to accept returns of purchases made from third-party retailers.
Products that do not meet these criteria will not be considered for return.
Damaged Items
If you receive a damaged product, please notify us immediately. Damaged items, products with missing parts will be quickly addressed by our customer service team.
Incorrect Item Sent
If you receive an incorrect product that is different from what you ordered, please notify us immediately. Incorrectly sent items will be quickly addressed by our customer service team.
Order Not Received
If you do not receive your order, please notify us immediately. unreceived orders will be quickly addressed by our customer service team.
Contact Us
If you have any questions about our returns and refunds policy, please contact us at: musiclessons@customersupport.care
Privacy Policy
Music Lessons Academy is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.musiclessonsacademy.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Music Lessons Academy will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us